“I close CAPAs but can’t tell whether they worked.”
A complaint arrives and the clock starts. The work that follows is mostly assembly: pulling the batch record, the maintenance log, the line clearance and the photographs, then arguing your way to a root cause you can defend. CERTI does that assembly and proposes the causes with the evidence attached to each one, so the judgement left to you is the part that genuinely needs a human.
The CAPA itself is drafted in the format your scheme expects, with the references filled in, and approvers are chased without anyone having to remember to chase them. Once the action closes, effectiveness is checked against later records rather than marked complete and forgotten — which is the step whose absence turns a closed CAPA into a repeat finding.
See it on your own quality processes.
A recorded walkthrough only goes so far. Thirty minutes with the team covers your schemes, your records, and where a quickstart would land first.
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